FAQ

 If there are still some things you are not sure of once you consulted www.skialacarte.fr/en website, take a look at the answers to frequently asked questions.
Do you have any comments or suggestions? Our customer department will be happy to help you by phone 33 (0)4 79 75 36 15:

  • April 15th / November 15th included: from Monday to Friday, 8 a.m to 7 p.m and Saturday 8 a.m. to 12 a.m. / 1.30 p.m. to 5 p.m.
  • November 16th / April 14th: from Monday to Saturday 8 a.m. to 7 p.m.
Or click here Contact.

 


Subscriptions

How much does the subscription cost?

The subscription for adults (18-64 years old) costs €29 per year.

The subscription for seniors citizens (65 years and over) costs €15 per year.

It's free for juniors (less than 18 years) purchased in conjunction with at least 1 adult or senior subscription.

 

I don't ski myself but I want to take out a subscription for my children. Is that possible?

Of course! The subscriber does not have to actually use the pass.

 

How long my subscription is valid?

The subscription offers you to access on the Ski à la Carte network's ski areas during Autumn and Winter season, from October to May (take a look at each resorts website to know opening days).

The subscription has to be renewed by tacit agreement at October 1st, every year.

The subscriber will be informed, by email, at least 1 month before the expiry date of his Subscription(s).

 

I would like to add a subscription on my account.

You can subscribe up to 6 people on your own account. Go to your account, My skiers, Add skiers.

 

How can I cancel my subscription?

If you don't want your subscription to be renewed, you can cancel it from your account (My skiers, Manage my skiers).

 

Is it possible to withdraw my subscription?

Subscription (and services) is not subject to the application of the right to withdraw provided for in articles L.221-18 onwards of the French Consumer Code on Distance Selling.

 

If I terminated my subscription, can I reactivate it later?

You can reactivate one or several cancelled subscription in the middle of the season. Go to your account, My skiers, Manage my skiers.

No need to ask a new card.

 

Where can I find the Ski à la Carte Standard Terms and Conditions of Subscription?

You can download the file on the order form (step 5 "Summary") and on the website, section [Standard Terms and Conditions].

Skipass

Do I need a new skipass each year?

Your card will not be changed as long as you don't cancel it (lost card, stolen card,...).

 

Do I need a photo on my skipass?

No, the pass is non-transferable but it just features the surname and first name of its holder.

 

How can I pick up my skipass?

2 different ways :

  • By post (cost: €3). The sending of the skipasses will start in October. During Winter, even though your skipass will be printed within 24 hours of your request, you should allow 3 days for it to be delivered in France, at least one week if you are outside France.
  • From the resort.

 

Where can I pick up my skipass?

Serre Chevalier

Chantemerle

Place du Téléphérique – From December 15th, 2018 to April 21st, 2019

  • From Monday to Friday : 8.45 am to 4.45 pm
  • Saturday: 8.45 am to 6 pm
  • Sunday: 8.45 am to 4.45 pm (6 pm during French shool holidays)

Briançon

Télécabine du Prorel – From December 15th, 2018 to April 7th, 2019

  • From Monday to Friday: 8.45 am to 4 pm
  • Saturday and Sunday : 8.45 am to 4.45 pm

Villeneuve 

Télécabine de Fréjus –  From December 15th, 2018 to April 21st, 2019

  • From Monday to Sunday: 8.45 am to 4.45 pm

Monêtier

Halte de Préchabert – From December 15th, 2018 to April 21st, 2019

  • From Monday to Sunday: 8.45 am to 4.45 pm

 

Les Arcs / Peisey Vallandry

Caisse centrale des Villards

  • 8.30 am to 4 pm from Monday to Friday/8.30 am to 6.30 pm Saturday/8.30 am to 4.30 pm Sunday

Plan Peisey  (closed to Vanoise Express – Skipass office des Mélèzes)

  • 8.30 am to 4 pm from Monday to Friday/8.30 am to 6.30 pm Saturday/8.30 am to 4.30 pm Sunday

Bourg St Maurice - Funiculaire

  • 8 am to 4 pm from Monday to Thursday  – 8 am to 6 pm Friday and Sunday  – 7 am to 7.30 pm Saturday

Point de vente / Skipass Office Arc 2000

  • 8.30 am to 4 pm from Saturday to Friday –  8.30 am to 6.30 pm Saturday

 

La Plagne

Accueil Domaine Skiable SAP - Immeuble la Cembraie - Plagne Centre (Nursery  / Ski School at the foot of the slopes or road access closed to Le France building)

  • Open 7/7days from 9 am to 12 am and 2 pm to 5 pm

 

Grand Massif Domaine Skiable

Morillon Caisse des Esserts  -  Open 7/7 days, 8.30 am to 5 pm

Morillon Village  -  Open 7/7 days, 8.30 am to 5 pm

Les Carroz Caisse Télécabine  -  Open 7/7 days, 9 am to 3.30 pm

Samoëns Caisse Grand Massif Express  -  Open 7/7 days, 8.30 am to 5 pm

Flaine Caisses Aup de Véran  -  Open 7/7 days, 9 am to 1 pm

Flaine Caisse de Vernant  -  Open 7/7 days, 9 am to 1 pm

Flaine Grandes Platières  -  Open 7/7 days, 8.30 am to 4.45 pm

 

Val d'Isère

Caisse Solaise Express – 8.30 am to 4 pm everyday  /  8.30 am to 6 pm Saturday (From December 15th, 2018 to April 13th, 2019)

Caisse Val Village – 8.30 am to 4 pm from Monday to Friday  /  8.30 am to 7 pm Saturday  /  8.30 am to 6 pm Sunday

Caisse La Daille – 8.30 am to 4 pm from Monday to Friday  /  8.30 am to 7 pm Saturday (From December 15th, 2018 to April 13th, 2019)

 

Tignes

Info Domaine Skiable, Sunday to Friday : 8.30 am to 5.15 pm  /  Saturday 8.30 am to 5.30 pm

 

Deux-Alpes

Accueil Clients Mon Espace (Place des 2 Alpes, in the center of the resort, Meijotel building)

  • 8.45 am to 12.30 am/2 pm to 5 pm from Monday to Friday
  • 8.30 am to 5.45 pm Saturday
  • 8.30 am to 4.45 Sunday

 

I have lost my skipass. How can I cancel it?

If your pass is lost or stolen, you have to cancel it so that your pass(es) cannot be used by anyone else.

There are two ways of doing this:

  • by going to your account, My skiers, Manage my skiers, [Block].
  • By phone on +33 (0)4 79 75 36 15.

You can replace one or more passes that you have already cancelled.

The cost of a replacement pass is €4, paid at the end of the month.

  • by going to your account, My skiers, Manage my skiers, [Replace].
  • By phone on +33 (0)4 79 75 36 15.

 

My pass doesn't work and seems to be faulty. What should I do?

Please go and visit one of our "Ski à la Carte" points of sale in the resorts.

Services

Do I need the Carré Neige Liberté insurance for all the skiers I subscribed?

For each of the subscribed skiers, it's up to you whether you opt for the CARRE NEIGE LIBERTE insurance option when you request your skipass(es). Obviously, if you already have insurance, there is no point in subscribing to this again.

 

How much does Carré Neige Liberté insurance cost?

It is also very reasonably priced at only €19 per year per skier. The insurance is renewed by tacit agreement on October 1st, every year, with the subscription(s).

 

Where can I find the Carré Neige Liberté Standard Terms of Insurance?

You can download the file on the order form (step 5 "Summary") and on the website, section [Standard Terms and Conditions].

 

Can I subscribe to Carré Neige Liberté insurance in the middle of season?

Yes, of course. Log on your account and go to section My skiers, Manage my skiers.

The insurance will be renewed with the subscription, on following october 1st.

 

Can I cancel an insurance?

It is not possible to cancel your insurance only.

If you don’t want your insurance to be renewed, you have to terminate your whole account, before September 30th. Then you could reactivate your subscription only (without insurance). Go to your account, in My skiers, Manage my skiers.

 

Is it possible to withdraw my insurance?

Subscription (and services) is not subject to the application of the right to withdraw provided for in articles L.221-18 onwards of the French Consumer Code on Distance Selling.

 

Can I receive my invoices by post?

Yes, you can use this additional service, which is billed at a supplement of €25 a year.

Don’t forget that you can easily print your invoices by downloading them from your account on the www.skialacarte.fr/en website.

At the end of every month’s skiing, an email will be sent to you telling you that your invoice/s is/are available.

 

Can I cancel this option?

Subscription (and services) is not subject to the application of the right to withdraw provided for in articles L.221-18 onwards of the French Consumer Code on Distance Selling.

Billing and Payment

How are my ski days invoiced?

Your visits to each of the ski areas in the "ski à la carte" network are recorded as days you skied on the RFID chip inside your pass.

At the end of every month’s skiing, an email will be sent to you telling you that your invoice/s is/are available.

You received 1 invoice for each visited ski area in the month.

 

Is there a different price for adults and children?

The “Ski à la carte” daily rates for Ski Area ski lifts are published on the Internet Site or on the Operator Internet Site.

It is about a single price whatever is the age of the Beneficiary, which is not accumulative with reduced rates and in particular children, seniors, family prices, « bad weather ».

 

How do I pay for the days I have skied?

  • New subscriptions, adding new subscribers and reactivations of subscriptions (and every services as insurance) can only be paid with bank card.
  • Your skidays invoices, cards replacements and renewal invoices can be paid either by bank card or bank account (SEPA DD).

 

You have to ensure that your payment method is always valid.

The total amount you owe for the days you skied as well as for the days the skiers subscribed on your account skied, is always debited between 5th and 10th of the following month.

In case of rejection of withdrawals by your bank, your skipass are blocked and you cannot use Ski à la Carte program.

When withdrawing from a bank card, the bank returns the information of the rejection the day of the levy.

When withdrawing from a bank account, the bank returns the information of the rejection throughout the month.

You will be informed by email.

 

In case of changment, you can easily update your bank details logging on your account My personal details, Modify my credit card or Update my SDD Mandate.

 

Attention, if you had opted for the SEPA SDD, our customer service will not be able to update your mandate.

If you ask them to enter a bank card, it will be used for all your next withdrawals.

 

How can I pay my invoices by SDD?

Log on your account Ski à la Carte, in My personal details, click on Subscribe SEPA DD, then fill in a direct debit mandate online. One-time code validation (sent to your mobile phone) is then requested.

At the end of every month’s skiing, an email will be sent to you telling you the date of collection and the amount that will be debited.

 

Please note that any SEPA SDD mandate subscription or update between the 1st and 5th of the month will be taken into account for the next month's withdrawal.

You can revoke your SEPA SDD mandate, at any time, from your account My personnal details, Revoke my SDD mandate. You will have to enter a bank card for the following withdrawals.

 

How can I pay my non-paid invoice?

If you have a non-paid invoice, your skipass is blocked and it no longer be possible to use it.

To pay your invoice, it is really easy:

Go to your account, in My Invoices, click on [Pay] button and pay with a bank card.

The withdrawal of your bill is attempted right away, and subject to the validation of your bank, your skipass can be unlocked in stride.

If you had opted for the SEPA SDD, this one will remain valid for the next monthly withdrawals.

My account

How does my personal space work?

Your personal space on the website is the place where all the information about your account is recorded.

You can access this space at any time by entering your email address and the password you chose when you ordered your pass(es).

Here you can find:

  • Your subscribed skiers personal information
  • Ypur tribe (subscribe new skiers, insure new skiers)
  • The days you have skied: a reminder of the place and date of the days you have skied, invoices, payments etc.
  • People you have recommended (monitor your benefits)

Any other information concerning your bank or personal details (address, password) can be updated in your account, in My personal details, Modify my details.

You can also contact our Customer Department by phone 33 4 79 75 36 15 or by email contact@skialacarte.fr.

 

I can't remember my password. How can I get it sent to me again?

When you sign in to your account, click on [Forgot your password?]. An email will be sent to you. Click on the link (this link could be used once and is only available 24 hours) and change your password.

 

How does the sponsorship work?

It is easy!

When your friend, subscribes and orders a skipass in the same ski area as you, he/she indicates and valides your email and gets a special discount on his/her subscription.

You will get a discount off your ski days on your favorite ski resort, invoiced the month following your friends subscription.

Furthermore, sponsorship has a snowball effect: each skier registered on your friends account brings in sponsorship bonus!

You can access a list of all the people you have recommended, how many subscriptions have been taken out and the total amount of bonus you earned, in your account, on [My sponsorship].