FAQ

If there are still some things you are not sure of once you consulted www.skialacarte.fr/en website, take a look at the answers to frequently asked questions.

Do you have any comments or suggestions? Our customer department will be happy to help you by phone 33 (0)4 79 75 36 15.

  • From April 15th to November 15th: from Monday to Friday, 8 am to 7 pm and Saturday, 8 am to 12 am / 1.30 pm to 5 pm.
  • From November 16th to April 14th: 6/7 days, 8 am to 7 pm.

or click here contact


Our sections:

  My subscription

  My skipass

Ski Areas

   My Account

Services

  Carré Neige Liberté Insurance

Billing

Payments

 

My subscription

How much does the subscription cost?
The subscription for adults (18-64 years old) costs €29 per year.
The subscription for seniors citizens (65 years and over) costs €15 per year.
It's free for juniors (less than 18 years) purchased in conjunction with at least 1 adult or senior subscription.

 

I do not ski myself but I want to take out a subscription for my children. Is that possible?
Of course! The subscriber does not have to actually use the skipass.

 

How long my subscription is valid?
The subscription offers you to access on the Ski à la Carte network's ski areas during Autumn and Winter season, from October to May
(take a look at each resorts pages on our website to know opening dates).
The subscription is renewed by tacit agreement at October 1st, every year.
The subscriber will be informed, by email, at least 1 month before the expiry date of his Subscription(s).

 

Why should I choose a "favorite" ski area ?
Your skipass will be designed with its colors and you will receive informations on the ski area, his News and Highlights, good plans, weather / snowfall alert.

 

would like to add a subscription on my account.
You can subscribe up to 6 people on your own account. Go to your account, My skiersAdd skiers.

 

How can I cancel my subscription?
If you don't want your subscription to be renewed, you can cancel it from your account (My skiersManage my skiers).

 

Is it possible to withdraw my subscription?
Subscription (and services) is not subject to the application of the right to withdraw provided for in articles L.221-18 onwards of the French Consumer Code on Distance Selling.

 

If I terminated my subscription, can I reactivate it later?
You can reactivate one or several cancelled subscription in the middle of the season. Go to your account, My skiersManage my skiers.
No need to ask a new card.

 

Where can I find the Ski à la Carte Standard Terms and Conditions of Subscription?
You can download the file on the order form (step 5 "Summary") and on the website, section Standard Terms and Conditions.

 

My skipass

Remember: a unique skipass for skiing in 8 exceptional ski areas!
No check-in at the ticket office, no need to reload skipass.

 

Do I need a new skipass each year?
Your card will not be changed as long as you do not cancel it (lost or stolen card,...).

 

Do I need a photo on my skipass?
No but your skipass is non-transferable: it just features the surname and first name of its holder.

 

How can I pick up my skipass?
2 different ways:

  • BY POST. The sending of the skipasses will start in November.
    You should allow 3 days for it to be delivered in France, at least one week if you are outside France
  • FROM THE RESORT. (cf more details in the folowing section Ski Areas)

For 2021/2022 winter : Our sales outlets are organised to welcome you even better. However, PLEASE PRIVILIATE THE SENDING OF OUR CARDS BY MAIL in order to limit the number of clients at the points of sale / collection. For this, we offer YOU THE SENDING CHARGES.

 

I have lost my skipass. How can I cancel it?
If your pass is lost or stolen, you have to cancel it so that your pass(es) cannot be used by anyone else.
There are two ways of doing this:

  • by going to your account, My skiers, Manage my skiers, [Block]
  • By phone on 33 4 79 75 36 15

You can replace one or more passes that you have already cancelled.
The cost of a replacement pass is €4, paid at the end of the month.

  • by going to your account, My skiers, Manage my skiers, [Replace]
  • By phone on 33 4 79 75 36 15

 

My pass does not work and seems to be faulty. What should I do ?
Please go and visit one of points of sale in the resorts
(cf their website).

 

Ski Areas

In which ski areas can my card be used ?
Your skipass can be used on 8 ski areas / 18 resorts:

 

Where can I pick up my skipass?
Serre Chevalier

Schedules subject to change during the season
Chantemerle
Place du Téléphérique
Until April 18th, 2022: From Monday to Friday 8.45 am to 4.45 pm / Saturday 8.45 am to 6 pm / Sunday 8.45 am to 4.45 pm
WE December 25th and 26th, 2021: from 8.15 am to 6.30 pm
February 5th to March 6th, 2022: From Monday to Friday 8.15 am to 4.45 pm / Saturday & Sunday 8.15 am to 6.30 pm

Briançon
Télécabine du Prorel
Until April 3rd, 2022: From Monday to Sunday 8.45 am to 4.45 pm
WE 25th and 26th December 2021: from 8.15 am to 6.30 pm
February 5th to March 6th, 2022: From Monday to Friday 8.15 am to 4.45 pm / Saturday & Sunday 8.15 am to 6.30 pm

Villeneuve
Télécabine de Fréjus + Place de l'Aravet
Until April 18th, 2022: From Monday to Sunday 8.45 am to 4.45 pm
WE 25th and 26th December 2021: from 8.15 am to 4.45 pm
February 5th to March 6th, 2022: From Monday to Sunday 8.15 am to 4.45 pm

Mall Prélong
Only open
:
- From December 18th to December 26th, 2021 & from
February 5th to March 6th, 2022
  Saturday and Sunday, from 8.45 am to 12.30 am & from 3.30 pm to 6.30 pm

Monêtier
Halte de Préchabert
Until April 18th, 2022: From Monday to Sunday 8.45 pm to 4.45 pm
WE 25th and 26th December 2021: from 8.15 am to 6.30 pm
February 5th to March 6th, 2022: From Monday to Friday 8.15 am to 4.45 pm / Saturday & Sunday 8.15 am to 6.30 pm


Les Arcs / Peisey Vallandry
Point de vente de Plan Peisey : 8.30 am to 4 pm from Monday to Friday / Saturday 8.30 am to 6.30 pm / Sunday 8.30 am to 4.30 pm
Point de vente des Villards - ARC 1800 : 8.30 am to 4 pm from Monday to Friday / Saturday 8.30 am to 6.30 pm / Sunday 8.30 am to 4.30 pm
Point de vente d'ARC 2000 : 8.30 am to 4 pm from Monday to Friday / Saturday 8.30 am to 6.30 pm / Sunday 8.30 am to 4.30 pm
Bourg St Maurice - Funiculaire : 8 am to 4 pm from Monday to Friday / Saturday 7.30 am to 6.30 pm / Sunday 8 am to 4.30 pm


La Plagne
Accueil Domaine Skiable SAP - Immeuble la Cembraie - Plagne Centre (Nursery  / Ski School at the foot of the slopes or road access closed to Le France building)
Open 7/7days from 9 am to 12 am and 2 pm to 5 pm


Grand Massif Domaines Skiables
Flaine DMC Grandes Platières -  Ouvert 7j/7, 8h30-16h - Open 7/7days, 8.30 am to 4 pm
Flaine Vernant  -  Ouvert 7j/7, 9h-13h - Open 7/7days, 9 am to 1 pm
Les Carroz Télécabine Kedeuze  -  Ouvert 7j/7, 8h30-16h00 - Open 7/7days, 8.30 am to 4 pm
Morillon Village Télécabine  -  Ouvert 7j/7, 8h30-16h - Open 7/7days, 8.30 am to 4 pm
Morillon Les Esserts (1100m)  -  Ouvert 7j/7, 8h30-16h - Open 7/7days, 8.30 am to 4 pm
Samoëns Grand Massif Express  -  Ouvert 7j/7, 8h30-16h - Open 7/7days, 8.30 am to 4 pm
Samoëns Vercland -  Ouvert 7j/7, 8h30-15h - Open 7/7days, 8.30 am to 3 pm
Samoëns  Plateau des Saix (1600m)  -  Ouvert 7j/7, 8h45-15h - Open 7/7days, 8.45 am to 3 pm


Val d'Isère
Caisse Solaise Express – 8.30 am to 4.30 pm from Sunday to Friday /  8.30 am to 5 pm Saturday (French school Holidays)
Caisse Val Village – 8.30 am to 4.30 pm from Monday to Friday  /  8.30 am to 7 pm Saturday  /  8.30 am to 6 pm Sunday
Caisse La Daille – 8.30 am to 4.30 pm ffrom Sunday to Friday  /  8.30 am to 5 pm Saturday (French school Holidays)


Tignes
Caisses de Grande Motte (near from Funiculaire)
From October 16th to November 26th, 2021: Everyday, 7.45 am to 2.30 pm
From November 27th to December 17th, 2021: Everyday, 8.30 am to 4.30 pm
From December 18th, 2020 to April 17th, 2022: From Monday to Friday 8.30 am to 4.30 pm / Saturday: 8.30 am to 5.30 pm / Sunday: 8.30 am to 5 pm
From April 18th to May 1st, 2021: Everyday, 8.30 am to 4.30 pm


Les 3 Vallées
No pick-up point, at date

 

My Account

How does my account work?
Your account is the place where all the information about you (and your skiers) is recorded.
You can access this space at any time by entering your email address and the password you chose when you ordered your pass(es).

Here you can find:

  • Your subscribed skiers personal information
  • Your tribe (subscribe new skiers, insure new skiers)
  • The days you have skied: a reminder of the place and date of the days you have skied, invoices, payments etc
  • People you have recommended (monitor your benefits)


Any information concerning your bank or personal details (address, password) can be easily updated in your account, in My personal detailsModify my details.

You can also contact our Customer Department by phone 33 4 79 75 36 15 or by email contact@skialacarte.fr.

I cannot remember my password. How can I get it sent to me again?
When you sign in to your account, click on [Forgot your password?]. An email will be sent to you. Click on the link (this link could be used once and is only available 24 hours) and change your password).

How does the sponsorship work?
It is easy!
When your friend subscribes and orders a skipass in the same ski area as you, he/she indicates and valides your email and gets a special discount on his/her subscription.
You will get a discount off your ski days on your favorite ski area, invoiced the month following your friends subscription.
Furthermore, sponsorship has a snowball effect: each skier registered on your friends account brings in sponsorship bonus!
You can access a list of all the people you have recommended, how many subscriptions have been taken out and the total amount of bonus you earned, in your account, on My sponsorship.

 

Services

Can I receive my invoices by post?
Yes, you can use this additional service, which is billed at a supplement of €25 a year (and renewed as your subscription(s) on 1st October).
This service is invoiced at the end of the month of subscription and debited on the 5th of the following month.

Do not forget that you can easily print / download your invoices from your account on sections My Account, My invoices.
At the end of every month’s skiing, an email will be sent to you telling you that your invoice/s is/are available.

 

Can I cancel this additional service?
Subscription (and services) is not subject to the application of the right to withdraw provided for in articles L.221-18 onwards of the French Consumer Code on Distance Selling.

 

Can I subscribe to ski insurance?
Yes, Ski à la Carte sells a dedicated insurance. See all the details in the following section.

 

Carré Neige Liberté Insurance

Do I need the Carré Neige Liberté insurance for all the skiers I subscribed?
For each of the subscribed skiers, it's up to you whether you opt for the CARRE NEIGE LIBERTE insurance option when you request your skipass(es). Obviously, if you already have insurance, there is no point in subscribing to this again.

 

How much does Carré Neige Liberté insurance cost?
It is also very reasonably priced at only €19 per year per skier.
The insurance is renewed by tacit agreement on October 1st, every year, with the subscription(s).

 

Where can I find the Carré Neige Liberté Standard Terms of Insurance?
You can download the file on the order form (step 5 "Summary") and on the website, section Standard Terms and Conditions.

 

Can I subscribe to Carré Neige Liberté insurance in the middle of season?
Yes, of course. Log on your account and go to section My skiersManage my skiers.
The insurance will be renewed with the subscription, on following october 1st.

 

Can I cancel an insurance?
It is not possible to cancel your insurance only.
If you do not want your insurance to be renewed the next season, you can contact our Customer Department, just after the renewal on October 1st:
- by phone 33 4 79 75 36 15
- or by email contact@skialacarte.fr.

 

Is it possible to withdraw my insurance?
Subscription (and services) is not subject to the application of the right to withdraw provided for in articles L.221-18 onwards of the French Consumer Code on Distance Selling.

 

Billing

How are my ski days invoiced?
Your visits to each of the ski areas in the "Ski à la Carte" network are recorded as days you skied on the RFID chip inside your pass.
At the end of every month’s skiing, an email will be sent to you telling you that your invoice/s is/are available.
You received 1 invoice for each visited ski area in the month.

 

Is there a different price for adults and children?
No, it is about a single price whatever is the age of the Beneficiary, which is not accumulative with reduced rates and in particular children, seniors, family prices, « bad weather ».


NB for the Tignes/Val d'Isère Ski Areas:
The Ski à la Carte day rate in force is based exclusively on the "Tignes + Val d'Isère Ski Area" rate, regardless of the number of passages and whether the Beneficiary has skied in all or part of the said Ski Areas.
NB for the Trois Vallées Ski Areas:
The Ski à la Carte day rate in force is based exclusively on the "Trois Vallées Ski Area" rate, regardless of the number of passages and whether the Beneficiary has skied in all or part of the said Ski Areas.


Ski à la Carte daily rates for Ski Area ski lifts are published on our website (in September); do not hesitate to consult them regularly.

 

Payments

What payment method can I use?

  • New subscriptions, adding new subscribers and reactivations of subscriptions (and every services as insurance) can only be paid with bank card.
  • Your skidays invoices, cards replacements and renewal invoices can be paid either by bank card or bank account (SEPA DD).

You must ensure that your payment method is still valid.

The total amount you owe for the days you skied as well as for the days the skiers subscribed on your account skied, is always debited from the 5th of the month following the invoice.

 

How to pay my unpaid invoice?
In case of rejection of withdrawals by your bank, your skipass are blocked and you cannot use Ski à la Carte program.
You will be informed by email.

To pay, it's quick and easy: Go to your account, My Invoices, click on the [PAY] button, then pay with a bank card*.
The debit of your bill is attempted immediately, and subject to the validation of your bank, your skipasses can be released immediately.
* If you had not opted for the SEPA SDD, this new bank card will be used for future direct debits.

 

How to update my payment method?
In case of changment, you can easily update your bank details logging on your account My personal detailsModify my credit card or Update my SDD Mandate.

 

How can I pay my invoices by SDD?
Log on your account Ski à la Carte, in My personal details, click on Subscribe SEPA DD, then fill in a direct debit mandate online. One-time code validation (sent to your mobile phone) is then requested.
At the end of every month’s skiing, an email will be sent to you telling you the date of collection and the amount that will be debited.

Please note that any SEPA SDD mandate subscription or update between the 1st and 5th of the month will be taken into account for the next month's withdrawal.
You can revoke your SEPA SDD mandate, at any time, from your account My personal detailsRevoke my SDD mandate. You will have to enter a bank card for the following withdrawals.