Personal data

PERSONAL DATA

Why is your data collected?
Personal data collected on this website, or when you contact CDA-DS by telephone, is processed for the following purposes: 

  • To create and manage your personal account (member account allowing you to manage your membership and gain access to information relating to use by additional account members, invoices, etc.). Processing is based on your consent;
  • Managing your order. Processing is required in order to fulfil the contract between yourself and the ski lift company of your preferred resort when you become a Ski à la Carte member;
  • Sending promotional offers, newsletters, invitations to take part in games and competitions, as well as customer satisfaction questionnaires. These are sent on the basis of CDA-DS and Ski à la Carte ski lift companies’ legitimate interest in developing their business;
  • Replying to requests for information, as well as any feedback or complaints you may have sent to CDA-DS. This is based on your consent;
  • Checking that you have paid any outstanding sums owing to Ski à la Carte. This processing is based on CDA-DS and Ski à la Carte ski lift companies’ legitimate interest in managing outstanding debt; If you do not fulfil your payment obligation, you will be added to the list of debtors, and CDA-DS and the Ski à la Carte ski lift companies reserve the ability to oppose any subsequent order made by yourself;
  • To be retained to prove the content of your call, in the event of a telephone call from yourself: for the duration required to process your telephone message. This processing is based on CDA-DS and Ski à la Carte ski lift companies’ legitimate interest in retaining proof of conversations with customers and prospective customers;
  • To improve CDA-DS customer relations with customers and prospective customers on the telephone. This processing is based on CDA-DS and Ski à la Carte ski lift companies’ legitimate interest in improving the quality of its services.

Who is responsible for the way your data is used?
Processing is the responsibility of the entities listed below:

  • The ski lift company of your preferred resort when you become a Ski à la Carte member for processing aimed at managing your order and sending you messages
  • CDA-DS and the ski lift companies, jointly, for processing aimed at sending you shared messages relating to Ski à la Carte, and also to check you have paid any outstanding sums relating to Ski à la Carte;
  • CDA-DS for any other processing.

The ski lift companies are as follows:

  • SCV Domaine Skiable, ski lift company for the Serre Chevalier ski area, represented by Patrick Arnaud, in the capacity of general manager, whose head office is located at Serre d’Aigle, Place du Téléphérique, Chantemerle, 05330 Saint-Chaffrey, France;
  • ADS, ski lift company for Les Arcs-Peisey Vallandry ski area, represented by Frédéric Charlot in the capacity of general manager, whose head office is located at Chalet des Villards, Les Arcs 1800, 73700 Bourg-Saint-Maurice, France;
  • La Société d’Aménagement de la station de la Plagne, ski lift company for the La Plagne ski area, represented by Nicolas Provendie, in the capacity of general manager, whose head office is located at La Plagne, Plagne Centre, 73210 La Plagne Tarentaise, France;
  • Grand Massif Domaines Skiables, ski lift company for the Grand Massif ski area, represented by Frédéric Marion, in the capacity of general manager, whose head office is located at Téléphérique de Flaine, Grandes Platières, Flaine, 74300 Arâches-la-Frasse, France;
  • La Société des Téléphériques de Val-d’Isère, ski lift company for the Val-d’Isère ski area, represented by Olivier Simonin, in the capacity of general manager, whose head office is located at Gare centrale des téléphériques, 73150 Val-d’Isère, France.
  • La Société des Téléphériques de la Grande Motte, ski lift company for Tignes ski area, represented by Pascal Abry, in the capacity of general manager, whose head office is located at Gare de la Grande Motte, 73320 Tignes, France;

  • La Société d’Exploitation de la Vallée des Belleville, ski lift company for Les Menuires ski area, represented by Didier Bobillier, in the capacity of general manager, whose head office is located at Mont de la Chambre, BP 2, Gare de la télécabine des Menuires, 73440 Les Belleville, France;

Who is your data shared with?
Data collected is intended to be used by:

  • The ski lift companies listed above;
  • CDA-DS;
  • To service providers whose assistance is necessary to carry out the processing mentioned above, and, if needs be,
  • To the necessary authorities involved in legal proceedings (to fight against fraud).

How long is your data stored?
The data collected is stored for the following durations: 

  • Data used to create and manage your personal account: until your personal account is deleted;
  • Data collected to manage your order: for five years from date of collection if the order is worth less than 120 €, for ten years if the order is worth 120 € or more. Exceptionally, the number and expiry date of your credit/debit card, or SEPA bank transfer information are stored until any outstanding sums remaining at the time you terminate your contract have been paid, and at least for 15 months after the last payment date to serve as proof if the transaction is disputed. Also, invoices related to each order are also stored for ten years following the end of the financial year during which the order was placed;
  • Data used to send you promotional offers, newsletters, invitations to take part in games and competitions, as well as customer satisfaction questionnaires: for three years from the time it was collected. This period of time is renewed upon each interaction (new order, click through from a marketing email, information request etc.) with CDA-DS or the ski lift company that you chose when you took out your Ski à la Carte membership;
  • Data used to reply to any request for information, feedback or complaint you may have sent to CDA-DS: for the period required to process the request, feedback or complaint;
  • Data used to check you have paid all outstanding sums relating to Ski à la Carte: up to 48 hours after payment of these sums in full; should these sums remain unpaid, for five years from the moment they were due, or, in the event of legal proceedings, until the payment penalty date comes into effect;
  • Data used to prove the content of your call, in the event of a telephone call from yourself: for the duration required to process your telephone message;
  • Data used to improve the CDA-DS telephone-based customer service: for 1 year from the time it was collected.

How is your data protected?
In order to ensure that your personal data remains confidential and secure, and to protect it against unlawful or accidental destruction, loss or accidental alteration, disclosure or unauthorised access, CDA-DS applies the appropriate technical and organisational measures in accordance with the applicable statutory provisions. With this in mind, CDA-DS has introduced technical measures (such as firewalls) and organisational measures (such as login/password system and physical protection etc.).


What rights do you have with regards your data, and how can you exercise them?

You are entitled to access your personal data, ask for it to be it rectified or deleted, transfer it, or ask for it to be transferred to a third party, have the processing restricted or object to such processing. Subject to adhering to the statutory requirements incumbent upon them, CDA-DS will comply with your request.

You have the right to withdraw your consent for your personal data to be processed at any time. Withdrawal of your consent does not affect the lawfulness of any processing before the withdrawal.

You may request a written copy of the information provided above.

You may enforce your rights by contacting CDA-DS :

  • Using  the following request form or;
  • By email to the following address: privacy@skialacarte.fr or;
  • By post to the following address: CDA-DS, Ski à la Carte Data Protection Department - 137 rue François Guise 73000 Chambéry, France

For reasons of confidentiality and to protect your personal data, CDA-DS needs to be able to verify your identity to respond to your request. You may be asked to present a copy of an identity document stating your date and place of birth and bearing your signature.

Finally, you have the right to send a complaint to the Commission Nationale de l’Informatique et des Libertés (CNIL), if you believe that your rights have not been respected. The contact details for the CNIL are as follows : CNIL, 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France – Tel: +33 1 53 73 22 22 – Fax : +33 1 53 73 22 00 –Website: https://www.cnil.fr/fr/plaintes.