What is Ski à la Carte?

It is the ski equivalent of electronic tolling!
I take out an annual membership that lets me ski with complete ease across several ski areas!
I only pay for the days I ski and I enjoy discounted prices.

📖 See the dedicated section

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How much does the subscription cost?

The subscription is a fixed annual price and gives access to all Ski à la Carte services and benefits.

Profile	Annual price
Adult (ages 18-64)	€29
Senior (age 65 and over)	€15
Child (under 18)	Free to conditions

The Child membership is free when an Adult or Senior membership is taken out on the same account.T
he age used is the member’s age when taking out or renewing the membership.

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Where can I ski?

I can use the same card in 8 Ski à la Carte partner ski areas.
Les Arcs / Peisey Vallandry / Grand Massif / La Plagne / Serre Chevalier / Les 3 Vallées / Val d’Isère / Pralognan-la-Vanoise

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How are my ski days invoiced?

My ski days are recorded automatically via the RFID chip in my card and invoiced at the end of the day. The amount is charged to the bank card saved in my personal account 👤.

📖 See the dedicated section

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How do I cancel my membership?

I can easily cancel my membership at any time of year from my personal account 👤.
🖱️ [My tribe] > Select the relevant member of my tribe > Click [Terminate]

📖 See the dedicated section

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My card is blocked. What should I do?

If my card is blocked, I check my personal account to find out why.
The block may be due to an outstanding invoice. 📖 See the dedicated section
I am heading towards one of our reception points at the station I can also contact Ski à la Carte Customer Service (View contact details)

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I have an outstanding invoice. What should I do?

I pay the outstanding amount by bank card from my personal account 👤.
As soon as my bank approves the payment, my account and my tribe’s cards are reactivated.
🖱️ Click banner [Pay my outstanding balance]

📖 See the dedicated section

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What is Ski à la Carte?

Ski à la Carte is an annual membership that makes my ski days easier.
My personal, named card becomes my ski pass: I do not need to go to a ticket office or load a ski pass before each visit.
My ski days are billed each evening and charged to the bank card saved on my account.

With one membership and one card, I can access 8 of the most prestigious ski areas in the Alps.

 

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How does the programme work?

➔ I take out an annual Ski à la Carte membership online
I can create a group of up to 6 members. Each member has their own membership and their own card.

➔ No need to plan my stay in advance: my card is valid as soon as I take out my membership

➔ My card is my ski pass! 

• No need to reload it or visit a ticket office each day
• Once I have my card, I can head straight to the slopes!

 ➔ I only pay for what I use!

 ➔ My membership is renewed automatically on its anniversary date.
Extra benefit: I keep the same card from one year to the next.

⚠️I do not lend my card to another skier, otherwise I may be fined.
⚠️My Ski à la Carte card must only be used for this programme! I do not load any other ski passes onto it, otherwise I may pay twice for my ski day.

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What are the benefits?

✅ Freedom to ski whenever I want I can decide at the last minute and enjoy the slopes without booking in advance ✅ Direct access to the ski lifts My card is my ski pass: I head straight to the slopes without visiting a ticket office ✅ I only pay for what I use I am only invoiced for the ski days I actually use ✅ One card for several ski areas I use the same card in every ski area in the Ski à la Carte network ✅ Discounts on my ski days I receive discounts of up to 40% off the public one-day adult rate. ➡️ Ski à la Carte ski days are charged at a FULL-DAY rate. There is no half-day or 4-hour rate, and the price does not vary by age. ✅ My loyalty is rewarded The Loyalty Programme is set to change in November 2026. ==> Further details will be available very soon. 📖 See the dedicated section ✅ Easy management of my whole group My whole group is managed under one account. I can access all the information from the same personal account. 📖 See the dedicated section ✅ 100% online personal account I complete all my requests online in just few selections.

 

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Where can I ski?

My card is valid in 8 ski areas / 17 resorts:
- Les Arcs - Peisey-Vallandry / Paradiski
- La Plagne / Paradiski
- Grand Massif / Flaine / 4 Villages (Sixt, Samoens, Morillon and Les Carroz)
- Serre Chevalier
- Les 3 Vallées (Courchevel, Brides-les-Bains, Méribel, Saint Martin de Belleville, les Menuires, Val Thorens and Orelle)
- Val d’Isère
- Pralognan-la-Vanoise

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How much does the membership cost?

• The Adult membership (ages 18-64) costs €29 per year.
• The Senior membership (age 65 and over) costs €15 per year.
• The Child membership is free for under-18s provided an Adult or Senior membership is taken out on the same account.

 (Age considered when taking out or renewing the membership)

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How does my account work?

My Ski à la Carte personal account is created automatically as soon as I join the programme.
I access it using my email address and the password chosen when I joined.
It contains:

• My personal details 👤
• My tribe of skiers 👨‍👩‍👧‍👦
• My memberships/options, ski days and other activities ⛷️
• My invoices 🧾

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What information can I change?

I can easily update my postal address, phone number, payment method and password.
🖱️[My Account] > updates > [Saves modifications]
🖱️[My Account] > [Change your payment method]

ℹ️ Information that cannot be changed online
The surnames, first names and dates of birth of my group members, as well as my email address, cannot be changed directly. I must request this via the dedicated form available on the Personal Data page.

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I have forgotten my password. What should I do?

On the sign-in page, I select “Forgotten your password?”. I receive an email containing a reset link.

ℹ️ Remember : The link can only be used once and remains valid for 24 hours.

 

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Can I take out a membership for someone else?

The person managing the account (the account holder) does not have to be a member or a skier.
⚠️Important, if I only take out memberships for children under 18, their memberships will not be free.

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Why should I choose a "heart" ski area?

My card will be personalised in the colours of “my ski area”, and I will receive news, special offers, weather updates and snow alerts for that area. Of course, my card will work in every Ski à la Carte ski area without any action on my part.

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How do I cancel my membership?

I can terminate my membership or that of a member of my tribe from my personal account 👤.
🖱️ [My Tribe] > Select the relevant member of my tribe > Select [Terminate]

I choose one of the proposed effective dates:
• the evening of my request;
• the end of the current membership period, to prevent its renewal

ℹ️Please note • If I have taken out Carré Neige Liberté insurance, it will be cancelled at the same time as the membership. • ⚠️ Important: once confirmed, my cancellation request is final.

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If I cancel my membership, can I reactivate it later?

Yes. I can reactivate some or all cancelled memberships in my group from my personal account 👤.
🖱️ [My tribe] > Click [+ Reactivate subscriptions]

Extra benefit: I use my current card.

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How long is my membership valid?

My membership is valid for 1 year.
It lets me ski during the autumn and winter seasons and access activities in summer.

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How does automatic renewal work?

All memberships in my group are renewed automatically on their anniversary date.
Renewal is automatic and transparent: I am informed by email at least one month before the relevant membership renewal date.

ℹ️Please note If I benefited from a special offer through my Works Council, my group’s memberships will not be renewed. I will need to reactivate the memberships. 📖 See the dedicated section

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Can I withdraw from my membership?

The membership (and related services) is not subject to the statutory right of withdrawal provided for in Articles L. 221-18 et seq. of the French Consumer Code for distance selling.

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I would like to add a membership to my account.

I can add up to 6 members to my tribe from my personal account 👤
🖱️ [My tribe] > click [+ Add a member]

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Where can I view the General Membership Terms and Conditions?

I can download them when joining, before payment. I can also find them at the bottom of the Ski à la Carte website, under General Membership Terms and Conditions.

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Do I need to load a ski pass onto my card before skiing

No, Once I have my skipass, there is nothing else I need to do!
I head straight to the slopes ⛷️
Everything is already set up; my skipass is active in all 8 ski areas in the Ski à la Carte network.

⚠️ Please note • Remember, the Ski à la Carte skipass is personal and non-transferable. If I do not comply (by lending the card to another skier), I may be fined. • My Ski à la Carte skipass must only be used for this programme! I must not load any other ski passes onto it, otherwise I may pay twice for my ski day.

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How do I receive my skipass?

I choose one of the options offered when I join:
• DELIVERY BY POST: a €3 fee applies. I allow 7 to 12 working days for postal delivery.
• COLLECTION IN THE RESORT *. (View our our collection points)

⚠️* If I choose Les 3 Vallées as my “heart” ski area, delivery by post is the only available option.
       (If I do not allow this time before my first ski day, a €10 card replacement fee will be charged).

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What should I do if my card is lost or stolen?

If my card is lost or stolen, I block it promptly to prevent it from being used.
I go to my personal account 👤: 🖱️ [My tribe] > click [Lost/Stolen]

A €10 card replacement fee will be charged (payable when I make the request). If I request delivery of the new cards by post, an additional €3 fee will be charged.

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My card is blocked. What should I do?

If my card is blocked, I check my personal account to find out why.
The block may be due to an outstanding invoice. 📖 See the dedicated section

I am heading towards one of our reception points at the station ; I can also contact Ski à la Carte Customer Service (View contact details)

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I have not received my skipass. What should I do?

I’ll contact my ‘heart’ ski area I chose when I took out my subscription, or visit one of the reception points in the resort.
🖱️[🛟Need help]

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Is a photo required for my skipass?

No. The card bears the holder’s surname and first name, but no photo is required.

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Does the daily rate vary by age?

No. Ski à la Carte applies a FULL-DAY rate regardless of the skier’s age. This cannot be combined with reduced half-day, 4-hour or similar rates. The Ski à la Carte rate is based on the public one-day Adult rate, with discounts of up to 40%.

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Where can I view ski day rates?

I check the Ski à la Carte website home page or the dedicated page for each ski area.
Find out more: Visit the Ski à la Carte website

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How are my ski days invoiced?

Thanks to the RFID chip built into each Ski à la Carte card, each use is recorded as a ski day.
Each evening, if a member of my tribe or I used our card, one ski day is invoiced per skier. I can easily find all my invoices in my personal account 👤 🖱️ [My Activities].

The amount of my invoice is charged overnight to the bank card saved on my account.

➡️ Good practice I check that my bank card is valid to prevent my account and every group member’s card from being blocked.

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How are rates calculated for days that cover several sectors?

• Les Arcs + La Plagne on the same day: Paradiski rate.
• Les 3 Vallées : Les Trois Vallées ski area rate, regardless of the number of sectors visited.

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How are my gift vouchers used?

If they were added to my account before billing, my gift vouchers are used first. If their value is insufficient, the balance is charged to my bank card.

⚠️ Please note Gift vouchers cannot be used retrospectively. They cannot be used to settle an invoice that is already outstanding.

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What payment method can I use?

- Subscriptions, adding subscribers, reactivations, associated services, postage charges and card replacements are payable by credit card only.
- Invoices for ski days or other activities, as well as for pass renewals, are debited on the same evening from the credit or debit card I used when taking out the pass (unless I have updated my payment details in the meantime).

⚠️ I need to make sure that my payment method is still valid.

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How to update my payment method?

I can change my payment method via my personal account 👤
🖱️[My account] > [Change your payment method]

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My account has been suspended due to an outstanding payment: how do I sort this out?

I can pay the outstanding bill by credit/debit card via my personal account 👤.
As soon as my bank has confirmed the payment, my account and my family’s cards will be reactivated.
🖱️ Click banner [Pay my outstanding balance]

ℹ️ Please note The bank card used to pay the outstanding bill becomes the new payment method registered on my account.

 

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THE SKI À LA CARTE LOYALTY SCHEME IS EVOLVING!

✨ The new loyalty programme is coming soon!
Just a little more patience… We are putting together all the details about the rewards that await you as you enjoy your days on the slopes 🎁

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Do I have to take out Carré Neige Liberté insurance?

I can choose whether to take out Carré Neige Liberté insurance when joining or later from my personal account 👤.
🖱️ [Ma Tribe] > [+ Add an option]

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How much does Carré Neige Liberté insurance cost?

Carré Neige Liberté insurance costs €19 per skier per year.

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What does the Carré Neige Liberté insurance cover?

Carré Neige Liberté insurance only covers winter skiing and only:

• In ski areas in the Ski à la Carte network
• When using your Ski à la Carte card / ski pass

➡️ Other activities (summer or non-ski activities) are not covered.
➡️ It does not cover claims arising from a skiing accident when using another ski pass.

⚠️ Please note Carré Neige Liberté insurance is inseparable from my Ski à la Carte membership. Its validity period is therefore automatically aligned with that of the membership.

Like my membership, the insurance is renewed automatically on its anniversary date. I am informed by email before it is renewed.
👉 No action is required to remain covered.
ℹ️ I can find all the information I need at the bottom of the Ski à la Carte website, in the ‘Carré Neige Liberté’ menu.

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Can I take out insurance during the season?

Yes. I simply sign in to my personal account 👤.
🖱️ [My tribe] > Click [+ Add an option]

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Can I cancel insurance at the end of the season?

I check the dedicated page for the terms and deadlines that apply to waiving or cancelling the insurance.

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Can I withdraw from my insurance?

The membership and related services such as Carré Neige Liberté insurance is not subject to the statutory right of withdrawal provided for in Articles L. 221-18 et seq. of the French Consumer Code for distance selling.

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I have a question about my account or my group. Who should I contact?

I use the [Contact us], in the menu [🛟Need help].
➔ If I am signed in to my personal account 👤, my request is sent to my ‘heart’ ski area (but I can choose another ski area).
➔ If I am not signed in to my personal account 👤⃠  , my request is sent to Ski à la Carte Customer Service, based in Chambéry (France).

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How do I contact Ski à la Carte Customer Service?

The Ski à la Carte team can be contacted:
📞+33 (0)4 79 75 36 15 (standard rate call)
📧contact@skialacarte.fr

Opening hours:
From 15 April to 15 November
Monday to Friday, 8.00 am to 7.00 pm
Saturdays, 8.00 am to 12.00 pm / 1.30 pm to 5.00 pm

From 16 November to 14 April
Monday to Saturday, 8.00 am to 7.00 pm

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I had a problem during my ski day. Who should I contact?

I go to the [🛟Need help?] menu.
🖱️Need help > Complaints > select the ski area > Go to the complaints page

To help speed up the process ➔ I make sure to include my Ski à la Carte account number in the ‘Comments’ field.

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What should I do if my card is lost or stolen?

If my card is lost or stolen, I block it promptly to prevent it from being used.
I go to my personal account 👤: 🖱️ [My tribe] > click [Lost/Stolen]

A €10 card replacement fee will be charged (payable when I make the request). If I request delivery of the new cards by post, an additional €3 fee will be charged.

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My card seems to be faulty: what should I do?

I go to a reception point at the ski area where I am to have my card checked.

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I have forgotten my password. What should I do?

On the sign-in page, I select “Forgotten your password?”. I receive an email containing a reset link.

ℹ️ Remember : The link can only be used once and remains valid for 24 hours.

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