General terms and conditions
of Ski à la Carte membership

Ski à la Carte (hereinafter “SALC”)[1] is a programme enabling its subscribers to use ski lifts operated by companies participating in this programme (hereinafter the “Participating Companies”) at a reduced rate, as many times as they want and without being required to purchase tickets in advance for these ski lifts.  It also includes a loyalty programme.

To enjoy the SALC Ski Pass, the subscriber (hereinafter the “Subscriber”) must subscribe for annual membership (hereinafter the “Membership”) with one of the Participating Companies. The Membership may be subscribed either by the Subscriber him/herself or by a third party on behalf of the Subscriber (e.g. a parent subscribing for a Membership for his/her children). The person subscribing for the Membership (for him/herself or for a third party) is hereinafter referred to as the “Member”.

For the sake of clarity, it is hereby specified that:

The Member is the person who takes out a Membership per Subscriber, creates the account for all Subscribers, pays, and is liable for any outstanding payments in accordance with the terms set out below.

The Subscriber: is the person who holds a Membership, a personalised pass, and who takes part in an activity (skiing, mountain biking, etc.). A Member may also be a Subscriber.

If the Subscriber makes one or more ski lift journeys (hereinafter “Use”) on the same day on one or more ski lifts operated by a Participating Company, the ski lift journey(s) will be charged to the Member at the rate shown on the website available at https://www.skialacarte.fr (hereinafter the “SALC Website”). The number of ski lift journeys made during the same day on ski lifts operated by a Participating Company has no impact on the amount charged.

These general terms and conditions of membership (hereinafter the “General Terms and Conditions of Membership”) govern relations between any Subscriber or Member consumer and the Participating Companies, including in relation to the loyalty programme established and as described in Appendix 2.

Information on the Participating Companies is set out in Appendix 1.

By subscribing for an SALC Ski Pass, the Subscriber and the Member unconditionally accept the General Terms and Conditions of Membership.

ARTICLE 1.            Membership Subscription

To subscribe for one or more SALC Membership(s), the Member must:

1. Go to the SALC Website and click on “I subscribe”, or go to the website of one of the Participating Companies and click on the dedicated button that provides a link to the SALC Website;
2. Enter the requested information relative to the Subscriber(s) for whom a Membership is being subscribed (first name, last name, date of birth, contact details, etc.);
3. Take out insurance, if so desired;
4. Create a personal account in order to access the Member’s personal area. This personal area notably enables the Member to view his/her own details and all information relating to the Subscribers for whom he/she has taken out the Membership, to manage Memberships and to access the services on offer (hereinafter the “Personal Area”);
5. Select the “favourite ski area” applicable to all Subscribers from amongst the ski areas operated by the Participating Companies;
6. Select a delivery method for the Subscriber card(s) (hereinafter the “Card”);
7. Check and confirm the order;
8. Accept the General Terms and Conditions of Membership;
9. If relevant, accept the General Terms and Conditions of Membership of the insurance contract;
10. Pay the price of the order.

After payment, the Member will receive confirmation of the Membership(s) by email.

Membership is subscribed for with a Participating Company which the Member has selected as “favourite ski area” on the SALC Website.

The Member may subscribe for Membership for at most six Subscribers (him/herself + maximum 5 people) when placing the order.

All Subscribers for whom the Member has taken out Membership have access to the SALC loyalty programme, as set out in greater detail in Appendix 2.

ARTICLE 2.            Membership Fee

The Membership fee is shown on the SALC Website.

In the event of renewal of the Membership as stipulated in Article 5, the Member will be liable for payment of the applicable Membership fee on the renewal date.

ARTICLE 3.            Payment of the Membership Fee

The Membership fee, any insurance taken out when signing up for the Membership and any postage costs for the Card stipulated in Article 4 must be paid on subscribing for Membership by credit card (Carte Bleue, Visa, Mastercard or American Express).

Insurance may also be taken out at any time after joining; however, the Member and Subscribers are advised that this insurance is valid only for the Winter season and is linked to the duration of the Membership taken out by the Member, meaning that the insurance cover ends at the same time as the Membership. All relevant information can be found in the FAQs on the SALC website.

In the event of renewal of the Membership as stipulated in Article 5, an amount equal to the Membership fee will be debited on the renewal date from the credit card indicated in the Personal Area.

The Membership fee is paid to Compagnie des Alpes - Domaines Skiables (hereinafter “CDA-DS”), acting in the name of and on behalf of the Participating Companies. For any given group of Subscribers, there can only be one favourite ski area chosen by the Member at the time of Membership. This favourite ski area cannot be changed after subscribing for the Membership.

In the event of a Membership subscribed by a Member on behalf of one or more Subscribers, the Subscribers and the Member are jointly and severally liable for the payment of the sums due under the Membership. In the event of non-payment, the Member is hereby informed that, should a reminder go unheeded, the Member may be added to the Participating Company’s register of outstanding payments for the service that he/she has used but not paid for, and may be excluded from any future services until payment has been made.

ARTICLE 4.            Card Issuance

A Card is issued to each Subscriber.

At the Member’s choice, the Card will be:

• Either sent to the Member by postal mail within at most ten working days from the Membership subscription. A shipping charge of €3 will then be invoiced to the Member in this case;
• Or collected at a point of sale of a Participating Company. However, this option is not available if the Member selects Trois Vallées as “favourite ski area” on subscribing for the Membership(s).

The Card will be sent to the Member within at most ten working days from the Membership subscription. The Member must consequently take this timeframe and the mailing times into account to determine the delivery date of the Card. The Participating Companies decline all liability in the event of delivery of the Card on a date after the date on which the Subscriber wishes to use it, if the ten days mailing time has been observed.

ARTICLE 5.            Effective Date and Term of the Membership

Membership is valid with effect from the subscription date, for a period of twelve months. Membership is tacitly renewed on each subscription anniversary date for a period of twelve months, except in the event where the Member refuses renewal.

At the latest one month before renewal, the Member will be informed by email, sent to the email address provided in the Personal Area, of the possibility of opposing the renewal of a Membership.

To oppose the renewal of a Membership, the Member must:

• Either click on the functionality provided for this purpose in the Personal Area, at the latest on the day before the Membership anniversary;
• Or refuse renewal via the form available on the “Contact” page of the SALC Website;
• Or refuse renewal by telephone at the number stated in Article 19;
• Or send a letter refusing renewal by recorded delivery post (signed for on delivery) to the address stated in Article 19. This letter must be received by the recipient at the latest on the day before the effective date of the renewal.

Membership will not be renewed, even if the Member does not refuse, if the credit card number provided in the Personal Area is no longer valid on the renewal date.

The provisions of the French Consumer Code on contract renewal are set out in Appendix 3.

As an exception to the above, Membership taken out in the scope of the “CSE and similar bodies offer” cannot be not tacitly renewed.

ARTICLE 6.            Amendment or Cancellation of Membership

Membership may not be amended or cancelled.

ARTICLE 7.            Use of the Card

The Card may only be used by the Subscriber whose name is shown on the Card. It may not be transferred or lent to a third party. Any Use made via the Card will therefore be charged to the Member. To prevent any use of the Card by a third party, the Member or Subscriber must report its loss or theft in accordance with Article 8.

The general terms and conditions of use of each Participating Company’s ski lifts apply to any and all use of the ski lifts as part of the Ski à la Carte programme. These terms and conditions of use are available on each Participating Company’s website. When the Subscriber is at the departure area for ski lifts operated by a Participating Company, when he/she uses these ski lifts or when the Subscriber is at the arrival area for these ski lifts, the Subscriber must be able to present his/her Card and proof of identity and/or age to any staff member of the Participating Company. In the event of a control before accessing the ski lifts, and if unable to present his/her Card and the aforesaid proof, the Subscriber will be refused access to the ski lifts.

The Member or Subscriber may not claim any refund for ski lift tickets purchased due to the Subscriber’s failure to present the Card or the aforesaid proof, or any compensation due to refused access of the Subscriber to ski lifts due to failure to present the Card or the aforesaid proof.

The Subscriber’s Card will be taken from the third party and the Membership will be cancelled. The third party must pay the price of the ticket necessary to access the ski lifts and pay a lump sum compensation, the amount of which may be up to five times the value of the ticket.

When using the Card, the Subscriber must comply with the terms of use of the mechanical ski lifts published by the Participating Companies, which can be found in Appendix 1.

ARTICLE 8.            Loss or Theft of the Card

In the event of loss or theft of the Card, the Subscriber or Member must report this as soon as possible.

To this end, he/she may:

• Go to a point of sale of a Participating Company
• Use on the functionality provided for this purpose in his/her Personal Area,
• Use the form available on the “Need help” page of the SALC Website,
• Contact the CDA-DS Customer Service using the contact details stated in Article 19.

Any lost or stolen Card is immediately deactivated. It may not be reactivated, even if it is found. Any Subscriber or Member who fails to report the loss or theft of his/her card will not be entitled to dispute any charges incurred by a third party.

The Subscriber or Member may obtain a replacement Card by making a request using the contact details stated in Article 19 or via his/her Personal Area. A replacement charge of €10 per Card will then be invoiced to the Member in this case.

At the Member’s choice, a new Card will be:

• Either sent to the Member by postal mail within at most ten working days with effect from receipt of the replacement request. A shipping charge of €3 will then be invoiced to the Member in this case;
• Or collected at a point of sale of a Participating Company. However, this option is not available if the Member selects Trois Vallées as “favourite ski area” on subscribing for Membership.

ARTICLE 9.            Faulty Card

If the Card is faulty, the Member may obtain a replacement Card.

This replacement is free of charge. However, if it appears that the fault is attributable to the Subscriber or Member, replacement of the Card will be charged. A replacement charge of €10 per Card will be invoiced to the Member.

To obtain the replacement Card, the Member must go to a point of sale of a Participating Company, submit a request via the Personal Area or send the Card by recorded delivery post (signed for on delivery) to the address stated in Article 19.

At the Member’s choice, a new Card will be:

• Either sent to the Member by postal mail within at most ten working days with effect from receipt of the replacement request. A shipping charge of €3 will then be invoiced to the Member in this case;
• Or collected at a point of sale of a Participating Company. However, this option is not available if the Member selects Trois Vallées as “favourite ski area” on subscribing for Membership.

ARTICLE 10.          Prices for Use

The prices for Use are shown on the SALC Website. The prices are listed in euros inclusive of tax.

If the Subscriber passes the access control for ski lifts operated by a Participating Company at least once on a given day, the Member will owe the price for one Use set by the Participating Company to the latter, regardless of the number of times the Subscriber passes the access control for ski lifts operated by a Participating Company on this day.

If, on a given day, the Subscriber passes the access control for ski lifts operated by different Participating Companies, the Member will owe the price for one Use, as set by the Participating Companies, to each of the different Participating Companies.

As an exception, if on the same day the Subscriber passes the access control for one or more ski lifts operated by STVI or ALTTA, the Member will owe the price for one Use at the “Tignes + Val d’Isère” rate to the Participating Company (STVI or ALTTA) operating the first ski lift used by the Subscriber on this day. This applies even if the Subscriber only uses ski lifts operated by STVI or only uses ski lifts operated by ALTTA during the day.

In addition, as an exception, if on the same day the Subscriber passes the access control for one or more ski lifts operated by a Participating Company operating the ski lifts in the Trois Vallées ski area, the Member will owe the price for one Use at the “Trois Vallées” rate to the Participating Company. This applies even if the Subscriber only uses ski lifts operated by this Participating Company on this day.

This article applies without prejudice to the solidarity anticipated in article 12 between the Member and the possible Subscriber(s) for whom he/she has subscribed for a Membership, for the payment of the sums due in respect of the Use.

The prices for Use may be revised at any time. In the event of an increase in the VAT rate applicable to mechanical ski lifts, this increase will be passed on to the prices for Use and will apply from the effective date of the new VAT rate.

ARTICLE 11.          Invoices for Use

CDA-DS, acting in the name of and on behalf of the Participating Companies, will each day make available an invoice to the Member in the Personal Area. The invoice amount will correspond to the prices for Uses made during the said day by Subscribers for which he/she has subscribed for a Membership. The Member will be informed by email, sent to the email address provided in the Personal Area, that the invoice is available.

CDA-DS reserves the right to invoice Use more than one day later.

The Member’s invoices will serve as the basis for calculating the loyalty points earned under the loyalty programme referred to in Appendix 2.

The Member's attention is drawn to the fact that, if a Subscriber accesses a ski lift operated by a Participating Company by means of a package other than his/her "Ski à la Carte" Card, while nevertheless being in possession of the said card, his/her passage through the ski lift access control will be automatically invoiced in accordance with the General Terms and Conditions of Membership. The Member or Subscriber may not claim any refund of this Use or of the price of the package on the grounds of having paid twice for the same service.

ARTICLE 12.          Payment for Use

The amount stated in Article 11 and any costs stated in Articles 8 and 9 will be debited each day, after issue of the corresponding invoice, from the credit card indicated in the Personal Account.

If the debit cannot be collected due to the Member’s fault, the Member will owe, to the Participating Company(ies) charging for Use, a late payment penalty calculated on the basis of the unpaid amount and a rate equal to the applicable legal interest rate at the time. This penalty will run from the due date of the unpaid amount up until payment in full.

The customer is informed:

• of the means for regularising;
• of the opportunity to submit comments;
• of the means for a review of his/her situation.

This penalty will apply without prejudice to the Participating Companies’ right to:

• Suspend Membership up until payment in full of the amount due;
• Terminate Membership, if the Member fails to pay the amount due within fifteen days with effect from receipt of a formal demand for payment;
• Claim payment of compensation for the damage sustained due to the Member’s breach of contractual obligations.

Once the Member has settled the outstanding invoice,

• The invoice appears in his/her Personal Area, in its “PAID” version,
• Membership is reactivated and the cards are unlocked,
• The Customer receives an email confirming payment and reactivation of his/her Membership.

For any outstanding invoice(s), the Member is informed that a debt collection agency will be engaged. The Member is also informed that any outstanding payment will result in his/her name being entered on the register of outstanding payments. His/her name will be removed from this register within 48 hours if it is established that the Member has settled his/her account. Failing that, his/her registration may be retained for a period of 5 years from the date of occurrence of the outstanding payment.

In the event of a Membership subscribed by a Member on behalf of one or more Subscribers, the Subscribers and the Member are jointly and severally liable for the payment of the sums due with regard to Uses by each Subscriber.

ARTICLE 13.          Right of Withdrawal and Right of Cancellation

The Member and the Subscriber are not entitled to the right of withdrawal laid down by the French Consumer Code in the event of subscription for Membership or Use.

If insurance is taken out, the Subscriber and the Member will be entitled to:

-         Right of withdrawal laid down in Article L.112-2-1, II of the French Insurance Code during a period of fourteen days after taking out insurance, if the insurance is taken out for purposes outside of the professional activities of the Member or Subscriber, if the term of the insurance cover is at least one month and if the insurance contract has not been performed in full at the express request of the Member or Subscriber;

-         Right of withdrawal laid down in Article L.112-10, II of the French Insurance Code during a period of thirty days after taking out insurance, if the insurance is taken out for purposes outside of the professional activities of the Member or Subscriber, if the insurance contract has not been performed in full or if the Member or Subscriber does not make any claim.

The terms and conditions of exercising these rights of withdrawal and the consequences thereof are specified on the website https://www.carreneige.com.

ARTICLE 14.          Updates to the Subscriber’s Details

The Member must update the personal details concerning the Subscriber(s) for whom he/she has subscribed for a Membership (postal address, credit card number, etc.) without delay, via the Personal Area.

Any amendment applies with immediate effect.

Any changes to the surname, first name or date of birth of the Member or Subscribers, or to the Member’s email address, must be made using the form for exercising rights.

ARTICLE 15.          Termination of Membership

15.1 Termination by the Member

The Member may, at any time, cancel one or more Memberships linked to his/her Personal Area, or cancel all Memberships associated with his/her Area, in accordance with the terms set out below:

In the event of partial termination, the Membership shall remain valid for Subscribers not affected by this termination.

The Member may submit a termination request under the following conditions:

• Use the functionality provided for this purpose in his/her Personal Area;
• Use the form available on the “Need help?” page of the SALC Website, or
• Contact Customer Service using the contact details stated in Article 19 below.

In the latter two cases, his/her message must indicate the surname and first name of the Subscriber affected by the termination, or the surnames and first names of all Subscribers in question.

The Member may choose one of the following two options for the termination date:

• Either at the end of the annual Membership period, if no renewal thereof is planned,
• Or the same day, on the understanding that SALC will process the termination that night. (If the Customer’s Membership is terminated at 9.00 am on day X, it will be effectively cancelled that night).

 15.2 Termination by the Participating Companies

The Participating Companies may terminate Membership at any time in the event of the non-compliance by the Subscriber or Member with the General Terms and Conditions of Membership (including in the event of non-payment of any amounts due) or if false information is provided.

In this case, the Subscriber or Member may not claim any refund, even on a partial basis, of Membership or Use, or any compensation whatsoever.

The Participating Companies also reserve the right, in the event of non-compliance with the General Terms and Conditions of Membership by the Subscriber or the Member, to refuse the subscription for a new Membership.

Should a Participating Company discontinue its participation in the Ski à la Carte programme for any reason whatsoever, Members who have chosen that Participating Company as their favourite ski area will be notified via their Personal Areas at least one month before the Participating Company’s actual withdrawal from the Ski à la Carte programme.

ARTICLE 16.          Effects of Termination of Membership

On termination of Membership due to any reason whatsoever;

• The amounts due by the Member (in particular, the price for Uses made prior to termination and outstanding payment) will be immediately due and payable;
• The Subscriber may no longer use his/her Card;
• The Subscriber is no longer entitled to reduced rates applicable to Uses.

ARTICLE 17.          Personal Data

Information on processing of the personal data of Members or Subscribers is available on the SALC Website, on the page entitled “PERSONAL DATA”.

ARTICLE 18.          Communication of the General Terms and Conditions of Membership and the Details of the Order

The Member may obtain a copy of the General Terms and Conditions of Membership by downloading them on subscribing for Membership from the "Delivery and payment" page, in the "Summary" section, or at any time on the “General Terms and Conditions of Membership” page on the SALC Website.

In addition, the details of the order and the General Terms and Conditions of Membership applicable on the order date may be provided during ten (10) years if its amount is equal to or greater than €120 (including tax).

To this end, the Member must send a request to the contact details stated in Article 19.

ARTICLE 19.          Requests and Claims

The Member or Subscriber may send any request or claim relating to the processing of his/her personal data:

• Either via the form available on the “Personal Data” page on the SALC Website;
• Or by email to the following address: privacy@skialacarte.fr;
• Or by letter sent by post to the following address: CDA-DS, Ski à la Carte, Protection des données personnelles, 137 rue François Guise, 73000 Chambéry, France.

The Member or Subscriber may send any other request or claim within one month after the event giving rise to the claim:

• Either via the form available on the “Need help” page on the SALC Website;
• Or by email to the following address: contact@skialacarte.fr;
• Or by telephone at the times shown on the SALC Website to the following number: +33 (0)4 79 75 36 15 (standard rate);
• Or by letter sent by post to the following address: CDA-DS, Ski à la Carte, Service Clients, 137 rue François Guise, 73000 Chambéry, France.

ARTICLE 20.          Dispute Resolution

In the event of a dispute between the Member or Subscriber and a Participating Company relating to the validity, interpretation or performance of the General Terms and Conditions of Membership, the Member or Subscriber may initiate free conventional mediation proceedings or any other form of alternative dispute resolution.

He/she may initiate mediation proceedings with the Médiateur du Tourisme et du Voyage [French Tourism and Travel Mediator] according to the procedures indicated on the website www.traver/je-saisis-le-mediateur/ (MTV Médiation Tourisme Voyage, service dépôt des saisines CS 30958 – 75383 PARIS cedex 08, France – Tel.: +33 (0)1 42 67 96 68 – email: info@mtv.travel) and within at most one year with effect from the written claim filed with the Participating Company.

In the absence of amicable resolution, the Member or Subscriber may refer to one of the courts with territorial jurisdiction under the French Civil Procedure Code, or the court with jurisdiction for his/her residential address when the contract was entered into or when the harmful event occurred.

ARTICLE 21.          Effective Date of the General Terms and Conditions of Membership

The General Terms and Conditions of Membership will apply to any Membership taken out and any Use carried out with effect from 1 October 2026.

They will replace all terms and conditions of membership published prior to this date.

ARTICLE 22.          Amendment of the General Terms and Conditions of Membership

The Participating Companies reserve the right to amend the General Terms and Conditions of Membership at any time.

The Member will be informed regarding the amendments made to the General Terms and Conditions of Membership by email sent to the email address provided in the Personal Account, one month before the amendments enter into force.

If the Member refuses these amendments, he/she must give notice of his/her decision to terminate the Membership(s) for which he/she has subscribed, in accordance with Article 15.1. As an exception to this article, the termination will take effect at the latest on the date of entry into force of the amendments.

The Member’s failure to terminate a Membership will constitute acceptance of the amendments.

ARTICLE 23.          Translation of the General Terms and Conditions of Membership

In the event of contradiction between the General Terms and Conditions of Membership in French and the General Terms and Conditions of Membership in another language, the General Terms and Conditions of Membership in French will prevail.

ARTICLE 24.          Governing Law

The General Terms and Conditions of Membership are governed by French law.

Appendix 1.
Participating Companies

The Participating Companies are:

ADS, ski lift operator at the Arcs - Peisey Vallandry ski area, limited company incorporated under French law with share capital of €17,756,460.00, registered on Chambéry Trade and Companies Register under number 076 520 568 and having the EU VAT number: FR 07 076 520 568. Its contact details are as follows: Chalet des Villards, Arc 1800, 73700 Bourg-Saint-Maurice, France – Tel.: +33 (0)4 79 04 24 00 – Email: contact.ads@compagniedesalpes.fr. It is registered as an insurance intermediary agent on the Register of Insurance, Banking and Finance Intermediaries [Orias] number 17007384.

Grand Massif Domaines Skiables (GMDS), ski lift operator at the Grand Massif ski area, limited company incorporated under French law with share capital of €6,697,620.00, registered on Annecy Trade and Companies Register under number 602 056 012 and having the EU VAT number: FR 15 602 056 012. Its contact details are as follows: Téléphérique de Flaine, Grandes Platières, Flaine, 74300 Arâches-la-Frasse, France – Postal address: GMDS, 8 rue du Château, 74340 Samoëns, France – Tel.: +33 (0)4 50 90 40 00 – Email: contact@grand-massif.com. It is registered as an insurance intermediary agent on the Register of Insurance, Banking and Finance Intermediaries [Orias] under number 20000410.

Société d’Aménagement de la station de la Plagne (SAP), ski lift operator at the La Plagne ski area, limited company incorporated under French law with share capital of €2,157,776.00, registered on Chambéry Trade and Companies Register under number 076 220 011 and having the EU VAT number: FR 05 076 220 011. Its contact details are as follows: Plagne centre, 54 impasse de la Cembraie, Mâcot-la-Plagne, 73210 La Plagne Tarentaise, France – Tel.: +33 (0)4 79 09 67 00 – Email: info@ski-laplagne.com. It is registered as an insurance intermediary agent on the Register of Insurance, Banking and Finance Intermediaries [Orias] number 18005294.

SCV Domaine Skiable, ski lift operator at the Serre Chevalier ski area, simplified joint-stock company incorporated under French law with share capital of €15,012,460.40, registered on Gap Trade and Companies Register under number 348 799 529 and having the EU VAT number: FR 41 348 799 529. Its contact details are as follows: Place du Téléphérique, Le Serre d’Aigle, Chantemerle, 05330 Saint-Chaffrey, France – Tel.: +33 (0)4 92 25 55 00 – Email: sc.clients@compagniedesalpes.fr. It is registered as an insurance intermediary agent on the Register of Insurance, Banking and Finance Intermediaries [Orias] under number 20000112.

Société d’Exploitation de la Vallée des Belleville (Sevabel), ski lift operator at the Menuires ski area (forming part of Trois Vallées), simplified joint-stock company incorporated under French law with share capital of €3,235,500.00, registered on Chambéry Trade and Companies Register under number 353 065 964 and having the EU VAT number: FR 02 353 065 964. Its contact details are as follows: 1349 avenue de la Croisette, Les Menuires, 73440 Les Belleville, France – Tel.: +33 (0)4 79 00 62 75 – Email: sevabel@compagniedesalpes.fr. It is registered as an insurance intermediary agent on the Register of Insurance, Banking and Finance Intermediaries [Orias] number 17007391.

Société des Téléphériques de Val d’Isère (STVI), ski lift operator at the Val d'Isère ski area, simplified joint-stock company incorporated under French law with share capital of €2,737,800.00, registered on Chambéry Trade and Companies Register under number 380 241 513 and having the EU VAT number: FR 89 380 241 513. Its contact details are as follows: Gare centrale, 73150 Val d’Isère, France – Tel.: +33 (0)4 79 06 00 35 – Email: stvi@compagniedesalpes.fr. It is registered as an insurance intermediary agent on the Register of Insurance, Banking and Finance Intermediaries [Orias] number 18001212.

Société Pralognan Domaine de Montagne (PDM), ski lift operator at the Pralognan La Vanoise ski area, simplified joint-stock company incorporated under French law with share capital of €1,000,000, registered on Chambéry Trade and Companies Register under number 989 823 653 and having the EU VAT number: FR 77 989 823 653. Its contact details are as follows: 140 Rue Chasse Forêt, 73710 CHAMBERY, France – Tel.: +33 (0)4 79 08 70 07 – Email: contact@skipass-pralognan.com It is registered as an insurance intermediary agent on the Register of Insurance, Banking and Finance Intermediaries [Orias] under number 26000784.

Société d’Exploitation des Remontées Mécaniques d’Arâches les Carroz, SOREMAC, semi-public company with board of directors, with share capital of €705,600, registered on Annecy Trade and Companies Register under number 331 420 406 and having the EU VAT number: FRXX 331 420 406. Its contact details are as follows: Mairie d’Araches les Carroz, 680 Rue de la Télécabine, 74300 ARACHES-LA-FRASSE, France – Tel.: +33 (0)4 50 90 00 42 – Email: experience@skilescarroz.com. It is registered as an insurance intermediary agent on the Register of Insurance, Banking and Finance Intermediaries [Orias] under number 22001445.

Société SPL Alliance locale pour la Transition des Territoires d’Altitude, A.L.T.T.A, public limited company with board of directors, with share capital of €27,500,000, registered on Chambéry Trade and Companies Register under number 940 025 752 and having the EU VAT number: FRXX 940 025 752. Its contact details are as follows: 238 boucle du Rosset 73 320 TIGNES – Tel.: +33 (0)4 79 06 60 00 – Email: commercial@altta.fr. It is registered as an insurance intermediary agent on the Register of Insurance, Banking and Finance Intermediaries [Orias] under number 26009789.

The Participating Companies are insured by Allianz IARD (1 cours Michelet, CS 3051, 92076 Paris La Défense, France).

APPENDIX 2.

SKI A LA CARTE LOYALTY PROGRAMME

The Loyalty Programme is offered by Compagnie des Alpes – Domaines skiables, acting in the name and on behalf of the Participating Companies as listed in Appendix 1 above.

This programme, in its pooled form, allows points to be accumulated that provide an entitlement to benefits.

By accepting the General Terms and Conditions of Membership, the Subscriber agrees to the terms of the Loyalty Programme.

Loyalty Programme Subscription:

Membership in the Loyalty Programme is automatic once Membership of the Ski à la Carte programme has been finalised and the Member has paid his/her membership fee and those of any Subscribers that are to be linked to his/her Member account. Each Subscriber has a points counter.

Awarding of loyalty points:

As part of his/her Membership in the Ski à la Carte programme, each Subscriber has access to the Loyalty scheme, which is based on the accumulation of points generated by the invoicing of his/her Uses.

The term “Use” refers to:

• The journeys made by a Subscriber during the course of a day on one or more ski lifts operated by a Participating Company,
• Booking an activity sold by a Participating Company during the summer season, provided that the Participating Company has identified that activity as forming part of the Ski à la Carte programme.

The following are notably excluded from Uses that may earn points: payment of the Membership fee, whether for an initial Membership or a renewal, services and/or options selected by the Member, such as, for example, taking out the Carré Neige Liberté insurance policy, the amount paid to replace a lost card, the amount paid for cards to be sent by post, etc.

From the moment a Member creates his/her Personal Area, each Subscriber is assigned a points counter (Loyalty Wallet).

This counter records points based on the Subscriber’s actual Uses as invoiced.

Points are only accumulated via the counter. It is not possible to combine the points from several counters. Points can only be accumulated for Uses invoiced by Participating Companies as part of the Ski à la Carte programme.

Loyalty points are awarded when the Member receives his/her bill for that day’s Uses. Each Subscriber’s counter is updated on the basis of his/her own Uses and in accordance with the parity rule set out below. A Member can view the points counters of his/her Subscribers’ at any time via his/her Personal Area.

The parity rule defined for the calculation of points is as follows:

1 euro charged = 1 loyalty point

Only whole euros are taken into account in the calculation. As such, an expenditure of €55.70 results in 55 points being recorded.

In the event of an outstanding bill, the outstanding invoice will still allow points to be accumulated; however, the Subscriber’s Card will be blocked on the posting date of the outstanding payment, and the Subscriber will no longer be able to carry out any Uses with it and will therefore no longer be able to accumulate points until payment of the invoice.

If this latest invoice qualifies for a Loyalty voucher, this voucher cannot be used to settle the outstanding balance. The Subscriber’s card will remain blocked until the Member has paid the outstanding invoice. Please note that any outstanding invoices can only be settled by credit card payment via the Member’s Personal Area.

Benefit granted:

The benefit on offer is a Loyalty voucher worth 40 euros.

This Loyalty voucher is issued when a Subscriber’s points total reaches 400.

The Loyalty voucher can be applied directly to any new Activity invoice issued under the Ski à la Carte programme – whether that invoice relates to a Use by the Subscriber who had received the Loyalty voucher, or by any other Subscriber linked to the same Member.

If the amount of the invoice issued after issue of the Loyalty voucher(s) exceeds the value of the valid Loyalty vouchers, the amount that cannot be paid by Loyalty voucher will be debited directly from the bank card provided by the Member when signing up for the Membership.

If the amount of the invoice issued after issue of the Loyalty voucher(s) is less than the value of the Loyalty voucher(s) that are still valid, then the Loyalty voucher(s) may be used to pay the subsequent invoice(s), until the value of the issued Loyalty vouchers has been fully utilised.

The Member is informed that this Loyalty voucher will be applied automatically to the first invoice issued after the Loyalty voucher has been issued, without the Member needing to take any action. When the Loyalty voucher is used automatically, 400 points will be deducted from the Subscriber’s total at the same time.

Within a single Personal Area, several Subscriber counters can reach 400 points at the same time. Once a counter has reached 400 points, a Loyalty voucher will be issued to cover the first invoice or invoices issued for any Use by Subscribers following the voucher’s issue, until the value of the issued Loyalty vouchers has been fully utilised.

Invoices paid by Loyalty voucher earn points in the same way as invoices for Uses issued under the Ski à la Carte Programme Membership and paid by the Member.

Validity period:

Loyalty points and Loyalty vouchers remain valid for as long as the Subscriber’s Membership in the Ski à la Carte programme, under which points are credited, remains valid. Automatic renewal or reactivation by the Member of any Membership in the Ski à la Carte programme will result in the counter for the Subscriber covered by that Membership being reset to zero. Any points in the Subscriber’s account on the date of renewal or reactivation of his/her Membership will be forfeited, and neither the Subscriber nor the Member shall be entitled to claim payment of any sum whatsoever. Similarly, any Loyalty vouchers that have not been used by the Membership renewal or reactivation date will be forfeited. No refund may be claimed by the Member or Subscriber.

Should Membership in the Ski à la Carte programme cease for any reason, any accumulated points and issued Loyalty vouchers shall be cancelled, and the Member and/or Subscriber shall not be entitled to any refund, payment or compensation.

Responsibility:

-         Malfunction: The Subscriber acknowledges and accepts the features and operational limitations of the Loyalty Programme under which benefits are granted. In particular, technical malfunctions may notably occur due to power surges, temporary outages, electronic component failures, or programming or design errors in the software that forms all or part of the Loyalty Programme’s operational framework.

The term “technical malfunction” refers to any problem relating to the operation and information processing system of the Loyalty Programme. In any instance in which it is established, on the basis of a number of corroborating factors, that Loyalty Points have been unduly awarded as a result of a technical malfunction, such points shall be cancelled, and the Subscriber shall not be entitled to claim or request any compensation or redress. Subscribers will be notified via their Personal Area and by email to the address provided when signing up for the Membership. No liability may be attributed to the Participating Companies and Compagnie des Alpes – Domaines skiables. 

-         Suspension and termination of the Loyalty Programme: The Participating Companies reserve the right – which the Member and Subscribers accept – to suspend or terminate the Loyalty Programme, either temporarily or permanently, without the Member or Subscribers being entitled to claim any compensation or damages.

Any decision to discontinue, suspend or interrupt the Loyalty Programme must be communicated in advance to all Members and Subscribers via their Personal Area and by email. Prior to the decision taking effect, reasonable advance notice of at least 2 months shall be given.

Any decision to amend the Loyalty Programme shall be contingent upon all Members and Subscribers having been given at least two months of prior notice. The information will be sent by email to the email address provided by the Member when signing up for the Membership. Amendments may be made for one of the following reasons, amongst others:

-         In order to provide a proportionate response to changes in the costs incurred by the Participating Companies in relation to the services provided as part of Subscribers’ Membership,

-         In order to make changes to the way Personal Areas are managed: changes to the benefits offered as part of the Loyalty programme,

-         In order to provide Members and Subscribers with a technical benefit (enhanced security for the Personal Area), where possible, or to maintain the technical capability already in place,

-         In the event of regulatory or legislative changes,

Points accumulated up to the effective date of the change shall remain with the Subscribers until the end of the Membership’s validity period. They will be added to the new points resulting from the amendment if the said amendment involves a change to the parity rule.

Appendix 3.
Provisions of the French Consumer Code on contract renewal

Article L. 215-1 of the French Consumer Code

For contracts for the provision of services entered into for a fixed term including a tacit renewal clause, the professional service provider will inform the consumer in writing, by personal letter or email, at the earliest three months and at the latest one month before expiry of the period allowing refusal of renewal, regarding the right to not renew the contract entered into including a tacit renewal clause. This information must be provided in clear, easily understood terms and state the time limit for non-renewal in a clearly visible box.

When this information is not sent to the consumer in accordance with the provisions of the first paragraph, the consumer may terminate the contract for no charge at any time with effect from the renewal date.

Advance payments made after the final date for renewal or, in the event of indefinite-term contracts, after the processing date of the initial fixed-term contract, will be refunded in this case within thirty days with effect from the termination date, after deduction of the amounts corresponding to performance of the contract up until said date.

The provisions of this article apply without prejudice to provisions that legally submit some contracts to special rules on consumer information.

As an exception to the first paragraph of this article, for contracts for the supply of television services within the meaning of Article 2 of Act no. 86-1067 of 30 September 1986 on freedom of communication and for contracts for the supply of on-demand media services, the consumer may terminate the contract for no charge, at any time with effect from the first renewal, if the said consumer changes address or in case of changes to his/her tax household.

Article L. 215-1-1 of the French Consumer Code

When a contract is entered into by digital means or by any other means and the professional offers the consumer the right to enter into contracts by digital means on the date of termination by the consumer, termination will be possible via such means.

To this end, the professional will make a free functionality available to the consumer to give notice and carry out the steps required to terminate the contract by digital means. When the consumer gives notice of termination of the contract, the professional confirms receipt of the notice to the consumer and informs the consumer regarding the date on which the contract ends and the effects of termination on a durable medium and within a reasonable timeframe.

A decree sets out the technical requirements to ensure identification of the consumer and easy, direct and permanent access to the functionality stated in the second paragraph, such as the presentation and usage requirements. It states which information must be provided by the consumer.

Article L. 215-2 of the French Consumer Code

The provisions of this section, with the exception of Article L. 215-1-1, do not apply to drinking water supply and sanitation service providers.

Article L. 215-3 of the French Consumer Code

The provisions of this section also apply to contracts entered into between professionals and non-professionals.

Article L. 241-3 of the French Consumer Code

When the professional does not carry out the refund in accordance with the requirements stipulated in Article L. 215-1, the amounts due will accrue interest at the legal rate.

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