FAQ

 If there are still some things you are not sure of once you consulted www.skialacarte.fr/en website, take a look at the answers to frequently asked questions.
Do you have any comments or suggestions? Our customer department will be happy to help you by phone 33 (0)4 79 75 36 15:

  • April 15th / November 15th included: from Monday to Friday, 8 a.m to 7 p.m and Saturday 8 a.m. to 12 a.m. / 1.30 p.m. to 5 p.m.
  • November 16th / April 14th: from Monday to Saturday 8 a.m. to 7 p.m.
Or click here Contact.

 


Subscriptions

How much does the subscription cost?

The subscription for adults (18-64 years old) costs €29 per year.

The subscription for seniors citizens (65 years and over) costs €15 per year.

It's free for juniors (less than 18 years) purchased in conjunction with at least 1 adult or senior subscription.

 

I don't ski myself but I want to take out a subscription for my children. Is that possible?

Of course! The subscriber does not have to actually use the pass.

 

How long my subscription is valid?

The subscription offers you to access on the Ski à la Carte network's ski areas during Autumn and Winter season, from October to May (take a look at each resorts website to know opening days).

The subscription has to be renewed by tacit agreement at October 1st, every year.

The subscriber will be informed, by email, at least 1 month before the expiry date of his Subscription(s).

 

I would like to add a subscription on my account.

You can subscribe up to 6 people on your own account. Go to your account, My skiers, Add skiers.

 

How can I cancel my subscription?

If you don't want your subscription to be renewed, you can cancel it from your account (My skiers, Manage my skiers).

 

Is it possible to withdraw my subscription?

Subscription (and services) is not subject to the application of the right to withdraw provided for in articles L.221-18 onwards of the French Consumer Code on Distance Selling.

 

If I terminated my subscription, can I reactivate it later?

You can reactivate one or several cancelled subscription in the middle of the season. Go to your account, My skiers, Manage my skiers.

No need to ask a new card.

 

Where can I find the Ski à la Carte Standard Terms and Conditions of Subscription?

You can download the file on the order form (step 5 "Summary") and on the website, section [Standard Terms and Conditions].

Skipass

Do I need a new skipass each year?

Your card will not be changed as long as you don't cancel it (lost card, stolen card,...).

 

Do I need a photo on my skipass?

No, the pass is non-transferable but it just features the surname and first name of its holder.

 

How can I pick up my skipass?

2 different ways :

  • By post (cost: €3). The sending of the skipasses will start in October. During Winter, even though your skipass will be printed within 24 hours of your request, you should allow 3 days for it to be delivered in France, at least one week if you are outside France.
  • From the resort.

 

Where can I pick up my skipass?

Serre Chevalier

Chantemerle

Place du Téléphérique – From December 15th, 2018 to April 21st, 2019

  • From Monday to Friday: 8.45 am to 4.45 pm (8 pm / 4.45 pm during French shool holidays)
  • Saturday: 8.45 am to 7.45 pm (8 am / 6.30 pm during French shool holidays)
  • Sunday: 8.45 am to 4.45 pm (8 am / 6.30 pm during French shool holidays)

Briançon

Télécabine du Prorel – From December 15th, 2018 to April 7th, 2019

  • From Monday to Friday: 8.45 am to 4 pm (8 am / 4.45 pm during French shool holidays)
  • Saturday and Sunday: 8.45 am to 4.45 pm (8 am / 6.30 pm during French shool holidays)

Villeneuve

Télécabine de Fréjus –  From December 15th, 2018 to April 21st, 2019

  • From Monday to Sunday: 8.45 am to 4.45 pm (8 am / 4.45 pm during French shool holidays)

Aravet –  From December 15th, 2018 to April 21st, 2019

  • From Monday to Sunday: 8.45 am to 4.45

CC Prélong

  • Saturday 3.30 pm – 6.30 pm/Sunday 8.45 am – 12 am
  • (French School Holidays: From Monday to Friday 8.45 am – 12 am / Saturday and Sunday 8.45 am to 12 am & 3.30 pm to 6.30 pm)

Monêtier

Halte de Préchabert – From December 15th, 2018 to April 21st, 2019

  • From Monday to Sunday: 8.45 am to 4.45 pm
  • French School Holidays: From Monday to Friday 8.00 am – 4.45 pm / Saturday and Sunday 8 am to 6.30 pm

 

Les Arcs / Peisey Vallandry

Point de vente de Plan Peisey: 8.30 am – 4 pm from Monday to Friday, 8.30 am to 6.30 pm Saturday, 8.30 am to 4.30 pm Sunday

Point de vente Achat Express des Villards - ARC 1800: 8.30 am to 6.30 pm Saturday and 8.30 am to 2 pm Sunday

Point de vente des Villards - ARC 1800: 2 pm to 4.30 pm Sunday and 8.30 am to 2 pm from Monday to Friday

Point de vente d'ARC 2000: 8.30 am to 4 pm from Monday to Friday, 8.30 am to 6.30 pm Saturday, 8.30 am to 4.30 pm Sunday

Bourg St Maurice - Funiculaire: 8 am to 4 pm from Monday to Friday, 7 am to 7.20 pm Saturday, 8 am to 6 pm Sunday

 

La Plagne

Accueil Domaine Skiable SAP - Immeuble la Cembraie - Plagne Centre (Nursery  / Ski School at the foot of the slopes or road access closed to Le France building)

  • Open 7/7days from 9 am to 12 am and 2 pm to 5 pm

 

Grand Massif Domaine Skiable

Flaine DMC Grandes Platières -  Ouvert 7j/7, 8h30-16h - Open 7/7days, 8.30am to 4pm

Flaine Aup de Véran  -  Ouvert 7j/7, 9h-13h - Open 7/7days, 9am to 1pm

Flaine Vernant  -  Ouvert 7j/7, 9h-13h - Open 7/7days, 90am to 1pm

Les Carroz Télécabine Kedeuze  -  Ouvert 7j/7, 9h-15h30 - Open 7/7days, 9am to 3.30pm

Morillon Village Télécabine  -  Ouvert 7j/7, 8h30-16h - Open 7/7days, 8.30am to 4pm

Morillon Les Esserts (1100m)  -  Ouvert 7j/7, 8h30-16h - Open 7/7days, 8.30am to 4pm

Samoëns Grand Massif Express  -  Ouvert 7j/7, 8h30-16h - Open 7/7days, 8.30am to 4pm

Samoëns  Plateau des Saix (1600m)  -  Ouvert 7j/7, 8h45-15h - Open 7/7days, 8.45am to 3pm

 

Val d'Isère

Caisse Solaise Express – 8.30 am to 4 pm everyday  /  8.30 am to 6 pm Saturday (From December 15th, 2018 to April 13th, 2019)

Caisse Val Village – 8.30 am to 4 pm from Monday to Friday  /  8.30 am to 7 pm Saturday  /  8.30 am to 6 pm Sunday

Caisse La Daille – 8.30 am to 4 pm from Monday to Friday  /  8.30 am to 7 pm Saturday (From December 15th, 2018 to April 13th, 2019)

 

Tignes

Caisses de Grande Motte (near from Funiculaire)

Openings:

  • From October 19th to November 29th: Everyday, 7.45 am to 2.30 pm
  • From November 30th to December 20th: Everyday, 8.30 am to 4.30 pm
  • From December 21st to April 19th: From Monday to Friday 8.30 am to 4.30 pm / Saturday: 8.30 am to 5.30 pm / Sunday: 8.30 am to 5 pm
  • From April 20th to May 3rd: Everyday, 8.30 am to 4.30 pm

 

Deux-Alpes

Accueil Clients Mon Espace (Place des 2 Alpes, in the center of the resort, Meijotel building)

  • 8.45 am to 6.30 pm Saturday
  • 8.45 am to 5.30 pm from Sunday to Friday

 

I have lost my skipass. How can I cancel it?

If your pass is lost or stolen, you have to cancel it so that your pass(es) cannot be used by anyone else.

There are two ways of doing this:

  • by going to your account, My skiers, Manage my skiers, [Block].
  • By phone on +33 (0)4 79 75 36 15.

You can replace one or more passes that you have already cancelled.

The cost of a replacement pass is €4, paid at the end of the month.

  • by going to your account, My skiers, Manage my skiers, [Replace].
  • By phone on +33 (0)4 79 75 36 15.

 

My pass doesn't work and seems to be faulty. What should I do?

Please go and visit one of our "Ski à la Carte" points of sale in the resorts.

Services

Do I need the Carré Neige Liberté insurance for all the skiers I subscribed?

For each of the subscribed skiers, it's up to you whether you opt for the CARRE NEIGE LIBERTE insurance option when you request your skipass(es). Obviously, if you already have insurance, there is no point in subscribing to this again.

 

How much does Carré Neige Liberté insurance cost?

It is also very reasonably priced at only €19 per year per skier. The insurance is renewed by tacit agreement on October 1st, every year, with the subscription(s).

 

Where can I find the Carré Neige Liberté Standard Terms of Insurance?

You can download the file on the order form (step 5 "Summary") and on the website, section [Standard Terms and Conditions].

 

Can I subscribe to Carré Neige Liberté insurance in the middle of season?

Yes, of course. Log on your account and go to section My skiers, Manage my skiers.

The insurance will be renewed with the subscription, on following october 1st.

 

Can I cancel an insurance?

It is not possible to cancel your insurance only.

If you don’t want your insurance to be renewed, you have to terminate your whole account, before September 30th. Then you could reactivate your subscription only (without insurance). Go to your account, in My skiers, Manage my skiers.

 

Is it possible to withdraw my insurance?

Subscription (and services) is not subject to the application of the right to withdraw provided for in articles L.221-18 onwards of the French Consumer Code on Distance Selling.

 

Can I receive my invoices by post?

Yes, you can use this additional service, which is billed at a supplement of €25 a year.

Don’t forget that you can easily print your invoices by downloading them from your account on the www.skialacarte.fr/en website.

At the end of every month’s skiing, an email will be sent to you telling you that your invoice/s is/are available.

 

Can I cancel this option?

Subscription (and services) is not subject to the application of the right to withdraw provided for in articles L.221-18 onwards of the French Consumer Code on Distance Selling.

Billing and Payment

How are my ski days invoiced?

Your visits to each of the ski areas in the "ski à la carte" network are recorded as days you skied on the RFID chip inside your pass.

At the end of every month’s skiing, an email will be sent to you telling you that your invoice/s is/are available.

You received 1 invoice for each visited ski area in the month.

 

Is there a different price for adults and children?

The “Ski à la carte” daily rates for Ski Area ski lifts are published on the Internet Site or on the Operator Internet Site.

It is about a single price whatever is the age of the Beneficiary, which is not accumulative with reduced rates and in particular children, seniors, family prices, « bad weather ».

 

How do I pay for the days I have skied?

  • New subscriptions, adding new subscribers and reactivations of subscriptions (and every services as insurance) can only be paid with bank card.
  • Your skidays invoices, cards replacements and renewal invoices can be paid either by bank card or bank account (SEPA DD).

 

You have to ensure that your payment