Commitment charter


Committed together for a mountain of enjoyment!

Simple but responsible measures
I wear an approved mask or neck warmer

Approved masks (surgical or class 1 medical) or neck warmers must be worn from the age of 6 in the following places:

  • In all queues, even outside (ski lifts, sales outlets…),
  • In all buildings (stations, sales outlets, services…),
  • On all ski lifts..

Did you know? You don’t need to wear a mask on the slopes, so make the most of the fresh air!

I respect social distancing rules

I leave a 1-metre gap between myself and those around me:

  • In all queues, both inside and outside,
  • In all places where members of the public are gathered together (sales outlets, viewpoints…),
  • By respecting the signage.

Did you know? Keep a ski tip away from your neighbours to be sure you are social distancing!

I sanitise my hands when I take my gloves off

Hand sanitiser is available for your use in the following places:

  • Enclosed ski lift buildings,
  • First aid posts,
  • Sales outlets, welcome areas and services,
  • Public toilets (if you are not able to wash your hands).

Did you know? There is no point putting hand sanitiser on your gloves.

Your ski area is changing with the times
We are putting arrangements in place to ensure the best welcome for you
  • Our teams are still smiling behind their masks as they welcome you!
  • All of our employees are trained in health and safety risks and protective measures.
  • Our sales outlets and welcome areas have adapted to the current health restrictions (social distancing instructions and signage on site).
  • A large number of skipass sales and recharge terminals have been installed.
We are updating our operating conditions
  • Contact surfaces will be regularly cleaned in all ski lifts and cable cars and windows will be left open wherever possible.
  • Ski lift access queues will be organised to enable social distancing.
  • Our ski lift hourly flow will be increased to reduce queues.
  • No restrictions to numbers of skiers on the slopes.
We are changing our sales terms and conditions

Our cancellation and refund terms and conditions will adapt in line with health and safety restrictions.

Use Conditions terms :

Grand Massif Domaines Skiables, Tignes, Val d’Isère, La Plagne, Les Arcs, Peisey Vallandry, Serre Chevalier, Les Ménuires

This winter, I’ll be skiing with 2 passes: my skipass and my health pass
What is the health pass?

It is for anyone aged 12 years and 2 months and above.

It is a QR Code, number or paper that attests the following:

  • Fully vaccinated
  • PCR or antigen test less than 24 hours old
  • Recovered from COVID-19 for less than 6 months

For more information about the health pass: 

Where will I need to show my valid health pass?

On the ski area, you will need to show your valid health pass to:

  • Use all of the ski lifts (even free ones),
  • Go into the slopeside restaurants (and terraces)

Checks will take place:

  • At the skipass sales outlets
  • At the ski lift departure points
  • At the start of ski lessons
  • At the entrance to slopeside restaurants

Access will not be allowed without a valid health pass.

In resort, as everywhere in France, the health pass is compulsory for certain activities: bars, restaurants, cinemas, bowling alleys, swimming pools…

With regards your accommodation, please contact your accommodation supplier to find out what the instructions and health procedures are.

Can I get tested in resort?

Each resort has testing centres where PCR and antigen tests can be done. The list is available on the tourist office website

Tests are payable: from 44€ for a PCR, from 22€ for an antigen test.

Please note that some tests require an appointment to be made in advance.

For our international customers

The recognised QR-Codes are those issued in the EU and in the following countries: United Kingdom, Israel, Switzerland, Serbia, Ukraine, Turkey, Norway, Albania, Andorra, Armenia, Faroe Islands, Georgia, Iceland, Liechtenstein, Northern Macedonia, Moldavia, Morocco, Monaco, New Zealand, Panama, San Marino and the Vatican.

Citizens of other countries must validate their health pass by presenting their valid passport and local vaccination certificate (paper format) in an authorised French pharmacy to show that they have been vaccinated with an EU-recognised vaccine.

This procedure msy be payable(36€ maximum)

For more information: ou